Refund and Returns Policy

Exchange Policy

At NEELAB, we strive to ensure the highest quality in every order. Please read our exchange policy carefully before placing an order.

Exchange Eligibility
Exchanges are only applicable if an item is incorrect, faulty, or damaged at the time of delivery.

Items must be unused, unwashed, and returned with original tags and packaging intact.

Sale items are strictly non-exchangeable, except in cases of incorrect delivery.

Exchange Timeline
Exchange requests must be submitted within 7 working days from the date of delivery.

Requests made after this period will not be entertained.

Shipping Charges
All courier and return shipping charges will be borne by the customer.

Order Scope
This exchange policy is applicable to local (Pakistan) orders only.

No refunds or exchanges are offered once an order has been processed, except under the conditions stated above.

How to Request an Exchange
For exchange requests, please contact us at:
neelabpret@gmail.com

Our team will review your request and guide you through the process if it meets the policy criteria.